Frequently Asked Questions

You can order through our website by visiting Our Bouquets and selecting the arrangement you want, then proceeding to contact us or the order flow. For custom requests, same-day orders or wedding enquiries, use the contact form or call us. We will confirm availability and delivery options.

We deliver across London and selected surrounding postcodes. Delivery fees and same-day options depend on your location. Enter your postcode when ordering or get in touch and we will confirm whether we can deliver to you and the cost.

Yes. We offer custom bouquets and can work to a colour palette or style. For subscriptions we use seasonal varieties, but you can tell us preferences (e.g. no strong scent, pastels only) and we will do our best to match them subject to availability.

Contact us by email or phone and we will pause or cancel your subscription as requested. There is no long-term commitment; you can cancel at any time. We will confirm once the change is applied.

Yes. We provide bridal bouquets, centrepieces, buttonholes and other wedding arrangements. Get in touch with your date, venue and ideas and we will put together a proposal and quote for you.

Trim the stems at an angle and place the bouquet in clean water. Keep it away from direct sunlight, radiators and drafts. Change the water every two days and trim the stems again if needed. This will help your flowers last longer.

We accept major credit and debit cards, and other payment methods as indicated at checkout or when we send your invoice. Payment is taken when you order or as agreed for subscriptions and large orders.

Collection may be available by prior arrangement. Contact us to confirm and we will let you know when your order will be ready for collection at 158 Long Ln, London SE1 4BS.